Refund Policy
Last updated: 30 July 2026
1. Overview
This Refund Policy applies to subscriptions and digital services purchased from Makzora, including ClientPilot AI. Makzora is operated by Memona Aslam as an individual sole proprietor in Pakistan.
2. Subscription payments
Subscriptions are billed in advance on a recurring monthly or annual basis. Payments may be processed by Paddle, our authorised Merchant of Record.
3. Refund requests
You may request a refund within 14 days of your initial purchase where required by applicable consumer law or where you have experienced a verified technical issue that prevented reasonable use of the service and our support team could not resolve it.
Refund requests are reviewed individually and are not automatically guaranteed.
4. Non-refundable situations
Refunds may not be provided where:
- You changed your mind after substantially using the service.
- You forgot to cancel before a renewal date.
- Your account was suspended for breaching our Terms of Service.
- You exceeded plan limits or used included AI, meeting or storage allowances.
- The issue was caused by your device, internet connection or third-party software outside Makzora’s control.
5. Renewals
Renewal payments are generally non-refundable once a new billing period has started. You may cancel before the next renewal date to stop future charges.
6. Duplicate or incorrect charges
If you believe you were charged more than once or charged an incorrect amount, contact us promptly with your payment receipt and account email so the transaction can be investigated.
7. How to request a refund
Email memonaaslam00@gmail.com and include:
- Your full name.
- The email address used for purchase.
- Your Paddle transaction or receipt number.
- The subscription plan purchased.
- A clear explanation of the refund reason.
8. Processing time
Approved refunds are returned through the original payment method. The time required for the funds to appear depends on Paddle, your bank and your payment provider.
9. Consumer rights
Nothing in this policy limits any mandatory refund or cancellation rights available under applicable consumer protection laws.
10. Contact
For refund or billing support, contact memonaaslam00@gmail.com.